Changed your mind
You can ask for a full refund within 14 days of your purchase, for any reason.
How to ask
Paddle, our Merchant of Record, handles refunds. Find your order at paddle.net with the email address you used at checkout and ask for a refund there, or reply to the receipt Paddle emailed you. You can also contact us, and we will arrange it with Paddle.
Paddle returns the money to the payment method you used. Your bank may take a few days to show it.
Your licence after a refund
When a purchase is refunded, its licence is revoked: the serial is removed from your Vault84Lab account and may no longer be used. MaxVRS goes back to the free version with the Pro demo.
If something does not work
If Pro does not work as described, tell us first: we would rather fix it. Your statutory rights for faulty digital content apply beyond these 14 days, and nothing in this policy limits your statutory rights as a consumer.